Privacy Policy

This Privacy Policy describes how LSAT Lab (“LSAT Lab,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit lsatlab.com, use app.lsatlab.com or our applications, attend our live or recorded classes, work with a tutor, or otherwise interact with us (together, the “Service”). It also explains the choices you have.

This Policy is part of our Terms of Service. If you use LSAT Lab through a school, pre-law program, or other partner, that partner’s own privacy practices may also apply to information it holds about you.

Information you give us

• Account details: name, email address, password (stored hashed), and any profile information you add, such as a display name, target test date, or target score.
• Payment details: billing name, billing address, and the last four digits and expiration of your card. Full card numbers go directly to our payment processor and never touch our servers.
• Study inputs: answers you choose, time spent per question, flags, bookmarks, notes, practice test scores you enter (including prior official LSAT scores), study plan preferences, and availability.
• Community and support content: discussion posts, comments on explanations, questions asked in class chat, messages to support, and survey or testimonial responses.
• Fee-waiver documentation: if you apply for the LSAC Fee Waiver discount, the LSAC approval document you upload.
• Live session participation: your voice, video (if you turn your camera on), displayed name, and chat messages in live classes and tutoring sessions, which may be recorded.

Information we generate from your use of the Service

• Performance analytics: accuracy, timing, skill-level estimates, question-type breakdowns, milestone progress, and the adaptive drilling and study plan recommendations our algorithms build from them.
• AI feature data: the prompts you send to the AI Analytics Assistant, the responses it returns, and transcripts generated from recorded sessions.

Information collected automatically

• Device and usage data: IP address, browser and operating system, device identifiers, pages viewed, features used, referring URLs, and timestamps.
• Error and performance data: crash reports and diagnostic logs so we can find and fix bugs.
• Cookies and similar technologies: described in Section 6.

Information from third parties

• Sign-in providers: if you sign in with Google or another identity provider, we receive your name, email, and profile image from that provider.
• LSAC LawHub: if you connect your LawHub account, we receive the practice test results and related data you choose to import.
• Partners: schools, pre-law programs, and employers that sponsor your access may give us your name, email, and program enrollment.

We use personal information to:

• provide the Service: create and secure your account, deliver lessons, score practice tests, build your analytics, and run your adaptive study plan and drills;
• power AI-assisted features, such as study insights and the AI Analytics Assistant, using your study data as context;
• process payments, apply discounts and fee waivers, and administer the Higher Score Guarantee;
• run live classes and tutoring, including scheduling, recording sessions, and making recordings available to students;
• operate community features and moderate them for abuse;
• communicate with you about your account, classes, billing, and changes to the Service, and respond to support requests;
• send marketing emails about LSAT Lab products, classes, and LSAT news, which you can opt out of at any time;
• analyze how the Service is used so we can improve it, including producing aggregate, de-identified statistics such as the score improvement data we publish;
• detect and prevent fraud, account sharing, abuse, and violations of our Terms;
• comply with legal obligations and enforce our agreements.

Training AI models. We do not use your personal study data, posts, or AI conversations to train generative AI models, and our AI vendors are contractually prohibited from training on data we send them.

We do not sell your personal information, and we do not share it with third parties for their own marketing. We share personal information only in these situations:

• Service providers that process data on our behalf under contracts that limit how they may use it. These currently include Stripe (payments), Google Firebase and Supabase (authentication and hosting), Amazon Web Services (hosting and storage), OpenAI (AI features and transcription), Zoom (live classes and tutoring), Vimeo (video hosting), Intercom (support chat), SendGrid (email), Sentry (error monitoring), and Google Analytics (usage analytics).
• Other students, who can see your display name and the posts, comments, and class questions you make public, and who can view recordings of live classes you participated in.
• Instructors and tutors, who can see your study analytics so they can help you.
• Partner organizations that sponsor your access, who may receive your enrollment status and progress data as described in their agreement with us.
• LSAC, when you connect LawHub or when LSAC requires reporting related to licensed content or fee-waiver verification.
• Legal and safety reasons: to comply with law, subpoena, or legal process; to protect the rights, property, or safety of LSAT Lab, our students, or others; or to enforce our Terms.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, in which case this Policy will continue to apply to your information.
• With your consent, for example if you agree to be featured in a testimonial.

We may share aggregated or de-identified information, such as average score improvements, that cannot reasonably be used to identify you.

Some features send data to third-party AI providers to generate a response. When you use the AI Analytics Assistant, we send your question along with relevant study statistics. When a session is transcribed, the audio is sent for transcription. When you upload a fee-waiver document, it is checked automatically for the required approval details.

Our AI providers process this data only to return a result to us and may not use it to train their models. We keep AI conversations with your account so you can refer back to them; you can delete them from your account. Please do not enter government ID numbers, financial account numbers, or health information into AI features.

We use cookies and similar technologies (such as local storage and pixels) for:

• Essential purposes: keeping you signed in, remembering preferences, securing your session, and preventing fraud. The Service does not work without these.
• Analytics: understanding which pages and features are used, through Google Analytics and our own logs, so we can improve the Service.
• Support: the Intercom chat widget uses cookies to keep your conversation history.
• Marketing measurement: on our public marketing site, pixels that tell us whether our advertising brought you here.

You can block or delete cookies in your browser settings, but blocking essential cookies will prevent you from signing in. You can opt out of Google Analytics with the Google Analytics opt-out browser add-on. We currently do not respond to browser “Do Not Track” signals, but we do honor Global Privacy Control signals as an opt-out where required by law.

We keep your account and study data for as long as your account is open so your history, analytics, and study plan remain available to you, including if you return to the free tier after a subscription ends.

When you delete your account, we delete or de-identify your personal information within 30 days, except that we keep billing records as long as tax and accounting laws require, keep information needed to resolve disputes or enforce our agreements, and may keep de-identified study statistics that no longer identify you. Posts you made in community features are either removed or re-attributed to an anonymous author. Class recordings in which you participated are not re-edited. Backups are overwritten on a rolling schedule.

Everyone who uses LSAT Lab can:

• Access and update account information in your account settings.
• Download a copy of your study data by emailing support@lsatlab.com.
• Reset practice history or AI conversations from within the Service.
• Delete your account from your account settings or by emailing us.
• Opt out of marketing email with the unsubscribe link in any message. You will still receive transactional emails about your account and billing.
• Disconnect LawHub or other linked accounts from your settings.

California residents

Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to know what personal information we collect, use, and disclose; to request deletion; to correct inaccurate information; and to not be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising, and we do not use or disclose sensitive personal information for purposes other than providing the Service. The categories of information we collect are listed in Section 2, and the categories of recipients in Section 4. You can submit a request by emailing support@lsatlab.com, and you may authorize an agent to make a request on your behalf. We will verify your identity before responding, typically by confirming control of your account email.

Residents of the EEA, UK, and other jurisdictions with similar laws

If you are in the European Economic Area, the United Kingdom, or another jurisdiction with comparable law, our legal bases for processing are performance of our contract with you (providing the Service), our legitimate interests (improving and securing the Service and communicating with you), your consent (marketing and optional features), and compliance with law. You have the rights to access, correct, delete, restrict, or object to processing of your personal information, to data portability, and to withdraw consent. You may also lodge a complaint with your local supervisory authority. Our Service is hosted in the United States, and by using it you understand that your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.

Other U.S. states

Residents of states with comprehensive privacy laws (such as Virginia, Colorado, Connecticut, Texas, and Oregon) have similar rights to access, correct, delete, and port their data and to opt out of targeted advertising and profiling. Contact us at support@lsatlab.com to exercise them. If we deny a request, you may appeal by replying to our decision.

We protect your information with industry-standard measures, including encryption in transit (TLS), encrypted storage for sensitive data, hashed passwords, role-based access controls for our staff and instructors, and monitoring for unauthorized access. No system is completely secure, so we cannot guarantee absolute security. If we learn of a breach that affects your personal information, we will notify you as required by law.

LSAT Lab is built for people preparing to apply to law school and is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child under 16 has created an account, email support@lsatlab.com and we will delete it.

We may update this Policy as the Service and the law change. We will post the updated version here with a new effective date, and if the changes are material we will notify you by email or by a notice in the Service before they take effect.

Questions, requests, or concerns about privacy? Reach us at:

LSAT Lab
San Diego, California
Email: support@lsatlab.com
Phone: 1-800-675-0197