Car companies solicit consumer information on such human factors as whether a seat is comfortable or whether a set of controls is easy to use.
Opposing Point
Survey data may tell the designer why a feature on last year’s model was given a low rating.
Evidence
But data will not explain how that feature needs to be changed in order to receive a higher rating.
Conclusion
Designer interaction with consumers is superior to survey data.
Evaluate
The argument assumes that designer interaction with consumers can explain how that feature needs to be changed in order to receive a higher rating.