A company decided to scan all of its salespersons' important work that existed only in paper form into a central computer database that could be easily accessed using portable computers, thereby saving salespersons the effort of lugging their paper files all over the country.
Given that...
The salespersons' important work in the central computer database could be easily accessed using portable computers, thereby saving salespersons the effort of lugging their paper files all over the country.
How can it be that...
Salespersons rarely accessed the database and continued to rely on many paper files, which they had refused to turn over to the staff responsible for creating the database.
Evaluate
The stimulus compares the potential benefits of this project to the actual outcome. It seems like scanning the paper documents into a central database would make it easier for the salespersons to do their job. Why didn't they use the database? And why did they refuse to turn paper files over to the staff responsible for creating the database?
The second question seems like the more important one. An answer to that question could very possibly answer the first question as well. The salespersons might have refused to turn over the files for any number of reasons, but we can imagine a couple of possibilities.
Maybe there was some kind of office drama going on, and for some reason the salespersons didn't trust the people who were creating the database.
Maybe the salespersons were worried about their work being automated. Or perhaps they thought that having their important paperwork in a database would make it easier for the company to replace them with other salespersons.
Or maybe these files were so important to the salespersons that they just worried about the files being lost.
Goal
Expect a correct answer to focus on the salesperson's refusal to turn over their important files. At the same time, we need to keep an open mind. It's very possible for an answer to suggest something that we haven't thought of. Beware of answers that ignore important aspects of the situation which need to be explained.