Logical Reasoning

PT126 · S3 · Q4 Cassie: In order to improve

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Cassie: In order to improve the quality of customer service provided by our real estate agency, we should reduce client loads—the number of clients each agent is expected to serve at one time.

Evidence

We already find it very difficult to recruit enough qualified agents; recruiting even more agents is out of the question.

Conclusion

Reducing client loads at our agency is simply not feasible.

Evaluate

Melvin isn’t thinking clearly for it could be that the reason the real estate agency finds it so difficult to recruit enough agents is that the expected client load is too high. It might be much easier to recruit agents if the expected client load was reduced.

4.

Of the following, which one, if true, is the logically strongest counter that Cassie can make to Melvin's argument?

  1. Correct

    Since reducing client loads would

    Why this is right

    Reducing client loads could begin a virtuous cycle and enable the real estate agency to both provide better customer service and recruit more agents.

    Skill tested: Weaken · how this choice captures the argument's function is the move to repeat next time.

    88% picked this

  2. Many of the real estate

    Too Weak

    This speaks to the desirability of reducing client loads, but it does not make it any more feasible.

    1% picked this

  3. Several recently conducted studies of

    Too Weak

    This speaks to the desirability of reducing client loads, but it does not make it any more feasible.

    3% picked this

  4. Hiring extra support staff for

    Strengthens

    This makes it less likely the real estate agency will find a way to reduce client loads.

    6% picked this

  5. Over the last several years,

    Premise Support

    This supports Melvin’s premise that it is very difficult to recruit enough qualified agents.

    1% picked this

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